Refunds Policy Principles
- We are committed to delivering a high-quality, court-recognised program that provides meaningful benefits for clients’ court cases, RMS/licence matters, and personal development.
- Refunds are processed in line with the specific conditions set out below.
- All refund requests must be submitted using the approved Refund Request Form and are subject to review.
100% Money-Back Guarantee
Eligibility
Clients may be eligible for a full refund under our Money-Back Guarantee if:
- They received no benefit from the program in any of the following areas:
- Their court outcome
- RMS/licence matter
- Personal development or reflection
Conditions
To qualify:
- The refund request must be submitted within 7 calendar days of the client’s court date.
- The client must complete the Refund Request Form, including:
- Explanation of why no benefit was gained
- Supporting documentation (e.g., court outcome letter)
- The client’s Reflection Task will be reviewed. If it mentions any personal or legal benefit, the guarantee may not apply.
Exclusions
- Refunds will not be provided if the participant failed to attend or complete the program.
- A rejected program by the court does not automatically guarantee a refund.
- All requests are subject to internal review.
Refunds outside the Money-Back Guarantee are assessed individually and may include:
| Situation | Supporting Documentation Required |
|---|---|
| Medical emergency or hospitalisation | Medical certificate |
| Bereavement or mental health crisis | Relevant independent letter or statement |
| No longer required by court | Court withdrawal or lawyer letter |
| Duplicate booking or paid twice | Proof of double payment |
Conditions
- A $30 administrative processing fee will be deducted from approved refunds (e.g., clients receive $150 of the original $180 fee).
- Refunds may be denied where sufficient grounds or documentation are not provided.
Cases Not Covered by Our Refund Policy
Refunds will not be provided in the following situations:
- The client failed to attend the program without a valid, documented reason.
- The client changed their mind after attending the session.
- The client misunderstood the program content or enrolled without checking eligibility.
- More than 7 days have passed since the client’s court date (for Money-Back Guarantee claims).
- The client booked or attended a program with another/alternate provider and is requesting a refund from us.
Policy Review
This policy will be reviewed annually or earlier if required due to changes in legislation or organisational procedures.